Got sent money, how do I claim it?

[SnowAddi]

Hi just got sent some money and I received an email to claim it, clicked on that button in the email and then nothing happens. How do I claim it?

Many thanks in advance

[Anonymous_User]

Did you confirm your email address ?

[SnowAddi]

Yes I have confirmed my email

[SnowAddi]

All my details, email and card are confirmed so I have no idea why it's not doing anything. There's no notification on my paypal account or summary page about it. I click the link to claim on the email, then it tells me to log in which I then do, but then nothing

[kernowlass]

@SnowAddi

Was the payment sent in your currency or another?

[SnowAddi]

It was sent in US dollars I think and I use Euro's. Is that the issue here?

[kernowlass]

@SnowAddi

Think so, can you go and click on 'details' next to your paypal balance > then select manage currencies from the column on the right > then ADD USD currency as a receiving currency on your Irish Paypal account.

Then try 'claiming' it again and see if it turns up.

[SnowAddi]

I already had that on there, still nothing.

[kernowlass]

@SnowAddi

Then check with the sender and see if they cancelled it and if not ask them what it says on their paypal account ie completed / unclaimed / unclaimed with a cancel option.

You don't have 2 Paypal accounts do you? Sometimes folks have a UK and an Irish one and the payment has gone to the other?

[SnowAddi]

No I don't have 2 accounts. I will ask them once they wake up to see if the issue is from their end, thanks very much