Buyer sent money to wrong email address

[ygric]

Hi community

I sold some books online and the shop transferred money to other email address, they missed one number from it.

I wrote to buyer and they told me to contact paypal to solve my problem. 

Could someone tell me how I should proceed in this case as online agents are offline?

Thank you.  

[kernowlass · Accepted solution]

@ygric 

You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. 

Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467

[ygric]

Thank you for your solution.