Airbnb payment not received in Paypal account

[Erica81]

Hi.  Nothing has changed on my account, payments from Airbnb have always come through. The latest December payments have not, and I cannot get through to any customer support agents. What to do? Who can help?

[kernowlass]

@Erica81 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.