Accidentally sent without selecting "Friends & Family"

[utahhomesgirl]

I am purchasing an item for someone and they sent me money but accidentally did not select "Friends & Family" so a fee was taken out. I refunded them, hoping it would cancel out the fee, but it didn't. I still had to pay the fee! How can I fix this?

[kernowlass]

@utahhomesgirl 

Its against Paypal rules to accept a family / friends payment for selling goods and you risk your Paypal account being limited if you do so.

A buyer would not be able to open a Paypal dispute for 'non-receipt' OR 'not as described' as they would have no Paypal buyer protection.

However they can still open an 'unauthorised transaction' OR do a 'chargeback' (via their card issuer) and you may well lose as you would have no Paypal seller protection.

There is nothing to fix, you should be paying a fee.

[utahhomesgirl]

I don't think you understand. I stated that I purchased an item FOR someone. As in, you go to the grocery store and purchase toilet paper for your friend and they are simply paying you back. That is most certainly a friends and family situation. So I should not have paid a fee. Yet PayPal took it anyway because that's how my friend sent it. Doesn't seem fair to me.

[Ray3122]

I agree with youbl believe they are misunderstood you. Hope it gets resolved. I would call the paypal number. Its help me in the past to resolve issues that couldn't get done by online chat or email

[Ray3122]

I believe they misunderstood you. Try calling the phone number of paypal. Thst helped me in the past when l such a problem. I also used online chat and emails. It was calling their phone number that got this sort out. Hope this helps you get your fee money back you paid by mistake