Hello aladinbasilan,
Welcome to PayPal HeadStart Community, and we apologise for the delay in responding to your post.
If all your login details are correct, you might be presented by the system to go through an extra layer of protection, referred as ‘web validation’. If you are experiencing this, the webpage will require you answer some security questions.
However, if you are still facing a challenge to complete this, kindly reach out to us through one of our customer service channels, we would be happy to help! You can call or email us by clicking the "Contact" link at the bottom of your PayPal page. We are also available on Facebook at www.facebook.com/paypal or on Twitter at @AskPayPal.
I do hope the above could help you find resolution to your problem.
- Desshinta
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