phone verification problem

krepina
New Community Member

hello!

 

I have a problem, I forgot the password for my PayPal account. When I try to reset the password, it first sends me a code to my email, which is ok... I enter the code from the email, but then a problem arises because they send me a new code to a phone number that is no longer in use.

 

I am asking for advice on solving the problem.How to contact them nowadays?!

 

best regards, 

 

K

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@krepina 

 

Use the guest phone option if you can't log in.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


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