Erroneous "Payment Failure" notification on our Smartetailing e-commerce site

[OTE_F]

We use Smartetailing for our e-commerce site. Orders come through with successful payment notifications EXCEPT when a customer uses PayPal.

We receive erroneous "Payment Failure" notifications, even though simultaneously receiving a "Congratulations on your Sale! You have received Payment successfully" email from PayPal.

Our CSR at Smartetailing has looked into this a few times, but all is in order on their end and recommended I contact PayPal.

Does anyone else use Smartetailing or another platform and keeps receiving these incorrect notifications?

[MTS_Chiranjeevi]

Good day @OTE_F,

Thank you for posting to the PayPal community.

I would suggest to please contact our PayPal Customer service via link - https://www.paypal.com/smarthelp/contact-us (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the request.

They will be able to assist you further as they are specially trained to address this type of account inquiry.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.