Seller name missing in buyer's payment receipt

[SimonDobson]

The buyer’s payment receipt from PayPal says “You paid £35.00 GBP to” and then the seller name is blank. And further down the ‘Payment to:’ field is similarly blank.

The payment was initiated from a website Buy Now button. Payment was taken and the IPN sent and processed. So everything else seems okay. the payment receipt is otherwise normal, including the description, unit price, quantity and amount.

The Buy Now button is from a common reliable WordPress plugin. It is WP PayPal.

Is there an option somewhere that I'm missing to suppress the seller name?

[MTS_Chiranjeevi]

Good day @SimonDobson,

Thank you for posting to the PayPal community.

Please refer the below guide link.

https://www.paypal.com/us/cshelp/article/how-do-i-change-my-business-name-help372 

I would suggest to please contact our PayPal Customer service via link - https://www.paypal.com/smarthelp/contact-us (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the request.

They will be able to assist you further as they are specially trained to address this type of account inquiry.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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