Problems with 'Add to Cart' button

[Whalebone]

Hello! 

I am trying to put an 'Add to Cart' button on my website, along with a 'But it now' and 'View Cart' button. 

'Buy it now' and 'View Cart' buttons work fine. 'Add to Cart' displays 'Things don't appear to be working at the moment. Please try again later.' 

Here is the HTML:

<table style="width: 150px;" border="0" align="center">
<tbody>
<tr>
<td><form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="paypal"><input name="cmd" type="hidden" value="_s-xclick" /> <input name="hosted_button_id" type="hidden" value="A339CS7R7KPWW" /> <input alt="PayPal &ndash; The safer, easier way to pay online!" border="0" name="submit" src="https://www.paypalobjects.com/en_GB/i/btn/btn_cart_LG.gif" type="image" /> <img src="https://www.paypalobjects.com/en_GB/i/scr/pixel.gif" alt="" width="1" height="1" border="0" /></form></td>
<td><form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="_top"><input name="cmd" type="hidden" value="_s-xclick" /> <input name="hosted_button_id" type="hidden" value="Q96Y2C2RG4AT8" /> <input alt="PayPal &ndash; The safer, easier way to pay online!" border="0" name="submit" src="https://www.paypalobjects.com/en_US/GB/i/btn/btn_buynowCC_LG.gif" type="image" /> <img src="https://www.paypalobjects.com/en_GB/i/scr/pixel.gif" alt="" width="1" height="1" border="0" /></form></td>
<td><form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="paypal"><input name="cmd" type="hidden" value="_s-xclick" /> <input name="encrypted" type="hidden" value="-----BEGIN PKCS7-----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-----END PKCS7-----
" /> <input alt="PayPal &ndash; The safer, easier way to pay online!" border="0" name="submit" src="https://www.paypalobjects.com/en_GB/i/btn/btn_viewcart_LG.gif" type="image" /> <img src="https://www.paypalobjects.com/en_GB/i/scr/pixel.gif" alt="" width="1" height="1" border="0" /></form></td>
</tr>
</tbody>
</table>

[MTS_Ciaran]

How do?

Just tested the add to cart button and was able to get to the cart page where an item is added, I'm using google chrome and just copied and pasted the code straight into a HTML page. 

Violin Book

Item number: TWW283

£12

Can you post a screenshot of what you are seeing and the URL from the error page please? Is it intermittent or happening all the time?

[Whalebone]

Hi, thanks for replying. I'm using Safari.

Screenshot:

It is happening all the time 😞

[Whalebone]

This form will not let me send the url of the error page... stating that it contains 6 1209 6215 7855 2 65 

have had too put spaces in it that number for the form to go through! You need to take out the spaces in the number after 'mid=612' 

https://www.paypal.com/webapps/shoppingcart?mid=612 09621 5785526 53121 576 21484 309 733&xclick_params=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&flowlogging_id=bf7679872eb9f#/checkout/genericError

[MTS_Ciaran]

Perfect.... thank you 🙂

I was able to reproduce, seems when clicking the button the second time it causes the error, first time works (if you clear cache and cookies), second time falls over.

I have a bug open internally for this. I'll keep you posted. 

[Whalebone]

Thank you so much! Really appreciate your help 

[MTS_Ciaran · Accepted solution]

@Whalebone issue should be resolved now. We did a code release yesterday with a fix. Can you check and confirm your side?

[Whalebone]

Yes! That has worked, all working now. Thank you 🙂