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Log file (report) for failed transactions?

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FreshRosary
New Community Member
Posted on

We use NinjaForms with PayPal integration for our Rosaries and sometimes people are kicked back and unable to complete their purchase.They complete the form and submit to pay. PayPal opens up but they are unable to complete the purchase.

 

Is there any kind of log/report inside PayPal that shows why/what happens in those cases?

 

We have lots of orders that do succeed so I know the setup works generally)

 

Also, my last 2 orders/transactions - 1 worked then later that day 1 failed. According to what Ninja recorded same browser and iphone version.

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