Hi! i really need help Paypal virtual terminal We cant process your payment. i need help

wholesomegoodie
New Community Member

Hi! i really need help

 

Error Message - *Paypal virtual terminal We cant process your payment. Please Try Again Later*

 

i need help, i have been using the virtual terminal for years and now any new client when i try and accept the payment i get this message every time, however any exiting clients i can accept the payments with out fail, it just seems to be any new clients can anyone explain why this keeps happning i have contacted paypal direct and they really do not know.

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1 REPLY 1

MTS_Chiranjeevi
Moderator
Moderator

Good day @wholesomegoodie,

 

Thank you for contacting PayPal community.

 

Our sincere apologies for the inconvenience caused.


This should be an issue with the customer/buyer funding source. 

 

Can you please request the customers/buyers to cross check with their respective bank support who should be able to verify the card status.

 

Or, you can ask the customer/buyer to provide a different/valid card details and process the payment. 

 

Thank you so much for your patience and understanding.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

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