I have my customers informing me that they have some issues when trying to purchase items from my online shop on squarespace. The error stated "Your order can’t be completed because of an issue with the merchant payment setup. Please contact us about this issue." this resulted by choosing the "Pay with Credit/debit " option when clicking "pay with paypal button.
I also tried using my husband's credit card (not linked to my paypal account) to literally purchase but still this error message appeared.
Some additional points i'd like to point out:
-the Paypal API checkout cart permission have been granted to the squarespace website.
- I tried using the test account on sandbox but trying to purchase items from my shop failed.
- I tried reconnecting paypal to squarespace account.
I'd appreciate if there's anyone who can advise me on solving this problem.
Thank you for reading!