Error using the "pay with credit/debit card" option upon checkout.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello,
I have my customers informing me that they have some issues when trying to purchase items from my online shop on squarespace. The error stated "Your order can’t be completed because of an issue with the merchant payment setup. Please contact us about this issue." this resulted by choosing the "Pay with Credit/debit " option when clicking "pay with paypal button.
I also tried using my husband's credit card (not linked to my paypal account) to literally purchase but still this error message appeared.
Some additional points i'd like to point out:
-the Paypal API checkout cart permission have been granted to the squarespace website.
- I tried using the test account on sandbox but trying to purchase items from my shop failed.
- I tried reconnecting paypal to squarespace account.
I'd appreciate if there's anyone who can advise me on solving this problem.
Thank you for reading!
Ashley
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Did you eventually resolve this issue? We're having the same trouble now and haven't found a solution.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Is it possible to make payments in RON (Romanian Leu) through PayPal? in REST APIs
- Payments Refunded Automatically After Successful Transactions - PayPal Business Account Issue in REST APIs
- p is not a function error using the example downloaded from Paypal in SDKs
- Advance checkout in Braintree Server-side Integration (PHP, Java, .NET, Ruby, Python, NodeJS SDKs)
- How to enable on-demand / recurring payments to existing PayPal checkout? in SDKs