Can anyone explain why customers checking out get the following message?

Mark_mk1sm
New Community Member

Hi

When I (or my customers) check out they get the following message:

 

You authorise up to £119.00GBP to include any additional seller charges related to shipping, tax, or other. You only pay for what you agree to.

 

The actual charge is £99.00GBP and that is all they will ever be charged (it is for a service, there is no shipping, tax, currency conversion or anything else).

 

I am concerned it is deterring customers from booking.

 

Any ideas anyone?

 

TIA

 

I have been through every option on pay Paypal account and I can’t see references or anything relating to it.

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2 REPLIES 2

Chiranjeevi_L
Moderator
Moderator
Good day @Mark_mk1sm,

 

Thank you for posting to the PayPal community.

 

Could you please confirm whether your still facing the issue?

 

I would suggest to please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.

 

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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PickledTink
New Community Member

Hi @Mark_mk1sm 

Did you get an answer to this? I'm having the same issue/concerns.

Thanks

 

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