Can anyone explain why customers checking out get the following message?

[Mark_mk1sm]

Hi

When I (or my customers) check out they get the following message:

You authorise up to £119.00GBP to include any additional seller charges related to shipping, tax, or other. You only pay for what you agree to.

The actual charge is £99.00GBP and that is all they will ever be charged (it is for a service, there is no shipping, tax, currency conversion or anything else).

I am concerned it is deterring customers from booking.

Any ideas anyone?

TIA

I have been through every option on pay Paypal account and I can’t see references or anything relating to it.

[MTS_Chiranjeevi]

Good day @Mark_mk1sm,

Thank you for posting to the PayPal community.

Could you please confirm whether your still facing the issue?

I would suggest to please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[PickledTink]

Hi @Mark_mk1sm 

Did you get an answer to this? I'm having the same issue/concerns.

Thanks