Auto return, return & cancel_return issues

Jeremy360
New Community Member

In the form, I pass a 'return' and a 'cancel_return' URL.

Within the account settings, the 'Auto Return for Website Payments' is also set and has a URL specified.

But, when I make a payment (from my PayPal account), the auto return doesn't work & the link shown to return is the 'cancel_return' URL.

Advice please?

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1 REPLY 1

penguin64
Contributor
Contributor

I am having the same issue as well, but with the "Return to Merchant" button that is shown after a successful transaction.  I am assuming the auto-return uses the same logic just automatically redirecting the user.  I have been experiencing this in our production environment since August 9.  I have contact PayPal support and they acknowledged seeing the same issue but have since not responded, and we're continuing to see the same problem today.

 

Whenever we supply a "cancel_return" parameter, it is used as the endpoint of that button, so our users are incorrectly seeing a failure page after a successful payment if they click to go back to the main site.

 

I was experimenting earlier, and if I don't send a "cancel_return" parameter, then that final "Return to Merchant" button doesn't get shown.  This seems to be further proof that the URL parameters are getting mixed up. 

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