App system limitation

[kaori635]

App activation has been limiting on my account to complete the confirmation of identification through the registration of bank detail... How could I solve this matter??

[PayPal__Jyoti · Accepted solution]

Hello @kaori635  

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding your account being limited. For the safety and security of the network, PayPal often review accounts for potential risks which may lead to a limitation being placed on the account, depending on what is found during the review, your account may become limited. Here is an article that can help you understand which documents required to remove limitation on your account www.paypal.com/cshelp/article/help506 . You can reach out to our team to help you with the further steps and provide you additional help. Please connect with our Support Team by clicking the contact us option at the bottom of PayPal page.

Hope this information helps
Jyoti

[kaori635]

Thank you for replying, Jyoti. I am afraid to ask you what your instruction recommended for my case. As I connected with Paypal community (include you) via Help icon on Paypal App page. Whether the meaning of connective Support team via Chat service or Call center not?? In addition, I have alrready communicated once with customer support staff via the Chat service, it hasn't works well for solving the problem... I expect your kind consideration if you would give me precise instruction of it in another way. Once again, I appreciate you that read and response my inquiry. Kind regards