ID and Proof of Residence Request - delay in Paypal responding

[IanJ1959]

Aftern over 6 years, thousands of transactions and no complaints at all I noticed a request to "validate my ID and Residence" on Compliance grounds. That was on the 17th November. I duly scanned/photed the required and downloaded it as requested. That was on the 20th November. Every Time I now log in I am told I have xx days left before limitations are applied. I have done ALL that was asked for. Christmas and New Year are my busiest  time so I am now 17 days away from "armageddon" being unable to transact using Paypal having done nothing wrong.

If PAYPAL need more info I need to know now, I cant wait til the day before and then have them take  a further 28 days to process it. I have e-mailed, waited on the phone, sent a Formal Complaint (it says they will resolve in 4 weeks but may thake 8 - thats no use to me) please PAYPAL can you help a loyal and always compliant user otherwise I will have no alternative but to seek transactions via some other portal!

[kernowlass]

@IanJ1959

Only customer services can help you, phoning is best.

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

[IanJ1959]

many thanks kernowlass - I called them and they say its "in the review queue" and can see it - they seem less concerned than I am but I will call again if the clock ticks too low, thanks again.