I sure hope someone can explain something and/or advise me because I have written into Paypal
twice and still have not gotten a reply to my inquiry.
Here's the story on what happened. I had a Paypal Debit Mastercard that I really did enjoy using
because I looked forward to earning the cash back rewards.
I went to order a dvd for my husband..some old western type movie and found it at an incredible
price so I purchased it using this paypal debit card. Little did I know, that by my having purchased
this item, I was inadvertantly signed up for some type of membership which would bill me a $9.99
fee monthly. I did not want this, nor did I realize this was going to take place. When I saw
a few charges on my paypal transactions page, I became very very concerned to where I called
paypal. I spoke with a nice lady/representative explaining the unauthorized transactions and
wanted to know what I needed to do to stop this. I was told the best thing would be to CANCEL
my paypal debit card and then request a new one... consider it lost/stolen, etc.. She actually
walked me through the entire process while on the phone.
The next thing I know, I'm getting an email from Paypal saying they were having some difficulty
verifying me... that I now needed to submit documents to prove I was who I said I was. I called
again, and spoke with another nice lady who said if I had a digital camera, I could just take
a photo of the required documents and submit these.. I did so, and because of her suggestion
my repy/submission was that much easier and quicker to be incompliance.
I then get an email saying, that I was not approved and/or I was declined for the debit card
due to the verification process (not having yet processed)
I was under the impression that once I submitted the required documents (as verified on the
phone with the second representative who suggested the digital camera photo submissions)
that my paypal debit card would be reissued.
I have not heard back from paypal despite two written inquiries from the website.
Why on earth after submitting the valid requirements/id information and complying with what
I was told to do would I not be entitled to get a replacement debit card???
I am the person who canceled the first card due to it having been compromised.
I do not understand why I'd be declined as I was the one who initiated the cancellation. I, further,
do not understand why after having written into paypal (twice) from the 'secure' website/log in.. that
I would not even get a reply email/response..
Any explanations would be most helpful.
