First of all, I never received my card. Since I signed up for the thing just to get verified and didn't really need it, I figured I would just cancel the the card (especially since I never received it). The gentleman that I spoke with was obviously NOT from the United States (or located here). After telling me the card was mailed and that I should have it, he asked me if I checked with my 'postal services'. I told him "you can't just call the U.S. Postal Service and ask if they'd delivered a random piece of mail". He found that confusing, which I found bothersome. So I told him to "just cancel the card as I don't need it or want it". He then proceeded to tell me he would send out a duplicate card. No, no, no... I want to CANCEL the account, not get a duplicate card! I finally got it cancelled (hopefully).
Paypal, if you're going to put your U.S. service centers in Bangladesh, at least hire people who know something about the U.S.!! This is ridiculous, and to think I was considering transferring my merchant card services to Paypal - not now baby! I know your policies probably require the customer to say 'cancel' a given number of times before the action is actually acknowledged or perfomed. But AOL had that same policy some years ago (the customer needed to say 'cancel' a total of three time before the account would be cancelled and the rep would stop trying to up-sell), but that policy was a horrible failure and made so many customers mad that AOL became a joke! Get it together Paypal....
