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Call-in support?

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Contributor

Call-in support?

I placed an order mistakenly on ebay.  I called in within 2 minutes and was told that PayPal had not sent the money, to cancel transaction.  Ebay connected me to PayPal customer service.  I was locked in robo-response hell, and could not find a way to speak to a human!  (Grrrrrrrrrrrrrr!) 

I ended the call since nothing useful could be accomplished, and disputed it as an unauthorized transaction.  PAYPAL PAID FOR THE CANCELLED ORDER ANYWAY!  (UTTER STUPIDITY!)  Now, the vendor, who cancelled the order, and EMAILED ME that they cancelled the order, has my money!  They have not even responded when I have asked them repeatedly to refund it and make things right.

 

 

Furthermore, I am unable to add notes to the dispute.  "Sweet" system, PayPal.

 

Fortunately this is a very small dollar amount, but the principle upsets me.  I have sent email requesting support contact me.  What else can I do?

 

Lastly, how does one reach an actual living, breathing support person on the telephone when time is important?

Thank you for your help!!

 

PS:  I only resorted to all caps a couple of times, and I refrained from bold and underlined text, so please be nice!

1 ACCEPTED SOLUTION

Accepted Solutions
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Esteemed Advisor

Re: Call-in support?

@HyperPete

 

The system is quite easy.

The second you pay a seller it is marked as completed as paypal credit the seller upfront and then paypal take the wait for the funds to transfer from your funding source. This is so there is no delay in the despatch of your item.

 

However whilst you can cancel an order, you can't cancel an already processing payment as those funds can't do a u-turn...the system has already started to process them.

 

So if the seller cancelled the order then a refund is normally done at the same time BUT paypal has to wait for your already transfering funds to complete through to paypal and then as the refund was made they are credited back to you.

 

By filing an unauthorised dispute you were in fact telling paypal that your paypal account had been hacked and used without your consent, as paypal check IP addresses and devices they would see you did make the transaction and so the dispute would be closed.


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post

2 REPLIES 2
Highlighted
Esteemed Advisor

Re: Call-in support?

@HyperPete

 

The system is quite easy.

The second you pay a seller it is marked as completed as paypal credit the seller upfront and then paypal take the wait for the funds to transfer from your funding source. This is so there is no delay in the despatch of your item.

 

However whilst you can cancel an order, you can't cancel an already processing payment as those funds can't do a u-turn...the system has already started to process them.

 

So if the seller cancelled the order then a refund is normally done at the same time BUT paypal has to wait for your already transfering funds to complete through to paypal and then as the refund was made they are credited back to you.

 

By filing an unauthorised dispute you were in fact telling paypal that your paypal account had been hacked and used without your consent, as paypal check IP addresses and devices they would see you did make the transaction and so the dispute would be closed.


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post

Highlighted
Contributor

Re: Call-in support?

Thanks for the reply.  I'll be calling PP support this evening to try to get it resolved.  Hopefully I'll get a human being.  I despise automated phone systems, especially systems that you cannot "escape" from by hitting 0 repeatedly.