Password still needed after Fingerprint Recognition

[kenmccune]

I have an LG k30 and the app asks me to register my fingerprint to log in faster. It successfully registers it but every time I open the app and it accepts my fingerprint it still makes me type in my password then asks me to activate fingerprint recognition. How do I fix it?

[PayPal_Martina]

Hi @kenmccune,

Thank you for your post and welcome to the Community Forum!

I would recommend trying to uninstall and install the app again to resolve the issue! 

I hope this helps.

Martina 

[FlintoBa]

Same issue with me and it is infuriating!! Its absolutely fine if I open PP app on my phone, it asked for fingerprint and opens no problem. But if I am in my bed or out in the town and try to make a purchase, suddenly after I do the fingerprint it starts asking for the password as well!!!!! Which I dont have to hand!!! The VERY reason WHY I use fingerprint. A right pain in the &%*&^&. I end up paying by credit card instead. Maybe I should carry my PP password with me at all times to keep the app happy!!

[BigMart63]

Don't know if you're sorted yet. I've just uninstalled app, cleaned remaining files with AVG and reinstalled. It's fingerprint is working now.

[BigMart63]

Fixed by uninstalling, clearing remaining files with a cleaner like avg, reinstalling.

[BigMart63]

The PayPal site remembers the fingerprint but not the app which continues to ask for the password. Left app review, got a reply with reply methods that just take you around in circles. Would be nice to just speak to someone about it via email or hopefully here might work.