Cannot accept money

holytrinitya
Contributor
Contributor

I have three payments pending and cannot figure out how to accept it, the interface is so confusing! When click on "accept" button/link it brings me to a page suggesting either verify my bank account or apply for a paypal credit card. I don't want paypal credit card. When i click on verify my bank account it brings a page saying the bank account has already been verified, so back to square one. I understand that the interface is designed in such a way so that users are forced to apply for a credit card, but i don't need/want it. Is there a way to accept money without applying for a paypal credit card? Thanks.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@holytrinitya 

 

You need to read this new policy as you will have to do what they say to be able to hold a balance in your paypal account.

https://www.paypal.com/us/smarthelp/article/what-can-i-do-with-my-personal-paypal-account,-paypal-ca...


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holytrinitya
Contributor
Contributor

@kernowlass Thanks for the link. Unfortunately didn't work for me. It reads "For example, if someone sends you money and you don’t yet have a balance account, you’ll see an Accept the Money button. Once you click on it, you’ll see two options: Transfer it to your bank and Keep it in PayPal."

However, in my case, click on "Accept the Money" leads to a page with the following text:

"You must be a Verified member to accept this payment. To accept this payment, please verify your account now. PayPal requires that accounts receiving payments from our PayPal Website Payments and Instant Purchase for Auctions features be Verified. This increases the security of the PayPal network and lowers your risk by completing one of the requirements of our Seller Protection Policy. You can also refuse this payment and continue to receive payments using other features. But to ensure that you can always receive payments - verify your account today!"

And two choices available: "Get Verified" or "Deny Payment". Mine is obviously the former. Click on it leads to the next two choices: "Confirm bank account" or "Apply to a credit card". When click on a bank account it says the bank account is already verified. Back to square one. Any other ideas? Thanks.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@holytrinitya 

 

Then you should be verified.

https://www.paypal.com/us/smarthelp/article/what-does-a-verified-account-status-mean-faq1219?app=sea...

 

Sorry don't think i can help anymore, your only option is to check with customer services.

 

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



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