I'm getting an API 10548 error

[davetayl]

I'm getting  a 10548 error when I try to make a payment through the gateway software I am using, it was working well with the sandbox and this appears to be an account issue however I am unable to find a way to resolve it. I am running a business account, all verified with an associated bank account. There aren't any notifications at this point so from everything I can see it should be good but the error remains. There doesn't seem to be any way to get hold of a support person from Paypal.

The software is Unifi console.

[MTS_Chiranjeevi]

Good day @davetayl,

Thank you for contacting PayPal community.

Our sincere apologies for any inconvenience caused and delay in email response.

The API Error code - 10548 usually occurs due to the LIVE PayPal PRO account setup issue.

Errorcode  :  10548
Shortmessage  :  "Invalid Configuration"
Longmessage  :  "This transaction cannot be processed. The merchant's account is not able to process transactions."

Guide link - https://www.paypal.com/us/smarthelp/article/why-did-i-get-api-error-code-10548-ts1147

To resolve the issue, I request to please contact our PayPal Customer service via link - https://www.paypal.com/au/smarthelp/contact-us(then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding your LIVE PayPal account PRO setup query. 

They will be able to assist you further as they are specially trained to address this type of account inquiry. 

Thank you so much for your patience and understanding.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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