Help!! It won't let me close my paypal account.

Ehope
New Community Member

I've been trying to close my account for the past couple months, but it always says the following:

 

This account cannot be closed at this time because there are outstanding payment authorizations. Please try again after the authorizations have been settled or voided.

 

Why is it saying this? So I contacted Paypal customer support, and they told me to wait until the following Tuesday, when this message would be cleared and I could then proceed to close my account. I waited, and am still waiting, because it still won't let me close my account every time I try.

Login to Me Too
3 REPLIES 3

dummy
Member
Member

having same problem. do not think can close acounts

Login to Me Too

redpower
Frequent Contributor
Frequent Contributor

@dummy wrote:

having same problem. do not think can close acounts


you most likely have a negative balance or a pending lost dispute you need to pay for first

Login to Me Too

sandypurins
Advisor
Advisor

Login to your PayPal account profile and check to see if you have a recurring payment, subscription, or automatic billing agreement...

  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Click My money.
  4. Click Update in the My preapproved payments section.

 

-Sandy

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.