unable to process unionbank link

pepe1331
Contributor
Contributor

Hi!

 

When I enter my bank account number and press link your bank, a prompt says unable to process. Please try again later.

Why?

Thank you. 

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1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @pepe1331,

 

Thank you for your post and welcome to the Community Forum!

 

In general, there may be multiple reasons why you may not be able to link your bank account. For example, it may be that your account has been limited and in that case, simply complete the steps in your Resolution Centre to resolve the issue. Also, it may be that our system is preventing you from making a payment for security reasons. In this case, we would not be able to manually change the security settings, but you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!

 

If this does not work, I would recommend reaching to our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).

 

I hope this helps!

Martina 

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