Hi @keaarra
You may want to check with the buyer how it was sent if its as family and friends or goods and services. If it was sent as goods and services kindly ask them to follow the below steps:
Here's how to confirm you've received an item:
1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.
***Not all purchases require receipt confirmation.
***Please strictly use a web browser to make sure that the confirm receipt button will be available.
For more information about PayPal holds, please see the link attached :
https://www.paypal.com/us/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987
https://www.paypal.com/us/smarthelp/article/how-can-i-release-my-payment(s)-on-hold-faq3743
Kudos or Solution is highly appreciated.
