Money on hold with guest

Nia1016
New Community Member

My money is on hold on my account. But, the customer purchased as a guest. How are they able to confirm it as a guest?

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1 REPLY 1

Jil013
PayPal Employee
PayPal Employee
Hi @Nia1016

Thank you for raising your concern through our community forum.

If your payment is on hold or not available right away, we’ll notify you via email or an alert on your Summary page.

Delaying funds availability is a common industry practice we implement to help ensure the secure use of PayPal by both buyers and sellers. By placing your payment on hold, we’re trying to make sure that there’s enough money in your PayPal account to resolve any issues that may arise with your account such as chargebacks or disputes. When subject to a hold, the money is temporarily not available to use.

If there aren’t any issues with your transaction or account, the payment will typically be released within 21 days after receipt.

Here's how you can expedite the release of your funds:
1. Print USPS or UPS shipping labels with us. We’ll track the item and release the hold 1 day after delivery.
2. Add Tracking: Use one of our approved shipping carriers and add the tracking details on your Activity page. We’ll release the hold 1 day after delivery.

A buyer could not confirm delivery if the payment is processed as a guest.

When a payment on hold is released, it may take until the end of the day for the money to appear in your PayPal account.

Hope this helps. Stay safe!
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