Money not being released

[Westylj]

Paypal advised the recipient had received the goods ie been delivered. Further advised funds would be released immediately. That was 3 days ago and still showing as on hold! Furthermore I have sent messages via the current message system regarding this matter and not one has been replied to! It states leave us a message and we will reply to you in a few hours! Sorry but I am new to this and now I neither have the goods or money!!!

[_Darwin_]

Hi @Westylj 

I hope all is well. Thank you for letting us know of your concern.

Due to protective measures against coronavirus (COVID-19), we currently have limited Customer Service staffing, so waiting times may be longer.

Alternatively, you can get in touch with your buyer and advise them to perform the following: 

To confirm you've received an item:

1. Go to Activity.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Once done, this should release the funds right away.