ridiculously charged

[deedee214]

Has anyone else had to pay charges they did NOT OWE? Paypal is forcing me to pay 120 dollars when I did not sell anything! I tried dispute but they say J"resolved" and if I dont pay it they will send to COLLECTIONS! omg..... guess I am forced to pay what i do NOT owe.

[PayPal_DavidR]

Hi there,

Welcome tot he PayPal Community.

The only fees PayPal charge is when you receive a payment. The fee is taken directly from that payment before the rest is applied to your balance therefore I am unsure how you would end up with a negative balance. I recommend contacting PayPal directly who can look into it for you. 

-David R

[deedee214]

That's not true they did charge me a hundred and tax on an additional $20 service charge and they refuse to see who pirated my son's accounts and see what bank account the money actually went into which was not my son

[kernowlass]

@deedee214 

If the account was hacked and someone did a chargeback then thats another issue.

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.