how come the costomer pays, and im not able to use their money to mail the item???

rwperez509
Contributor
Contributor

This is my first time using PayPal, but want to know why cant I use the money the customer sent to pay to mail the item???

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@rwperez509 

 

https://www.paypal.com/us/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

 

https://www.paypal.com/us/smarthelp/article/faq3743

 

Read the links, the whole point of the 'new seller hold' until you become a trusted seller is so that if the buyer opens a dispute then the funds are in your balance for paypal to refund the buyer if they win a dispute. They are not all going to be in your balance if you have used them for postage costs are they.


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