denied payments

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shudson94
New Community Member
Posted on
‎Mar-30-2020 03:49 PM

i sent money and then cancelled two transaction back to back. It says my balance but when i try to send the money through xoom now it is denying the payment. I can not transfer funds to another paypal or anything. Why is my account locked and how do i unlock it.

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_Darwin_
PayPal Employee
PayPal Employee
‎Apr-02-2020 02:21 PM

Hi @shudson94 

 

I hope all is well. Thank you for letting us know of your concern.

Please check this FAQ and follow the steps provided.

https://www.paypal.com/us/smarthelp/article/why-was-my-payment-declined-troubleshooting-tips-faq3039...

 

Hope this helps.

 

Kind regards,

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_Darwin_
PayPal Employee
PayPal Employee
‎Apr-02-2020 02:21 PM

Hi @shudson94 

 

I hope all is well. Thank you for letting us know of your concern.

Please check this FAQ and follow the steps provided.

https://www.paypal.com/us/smarthelp/article/why-was-my-payment-declined-troubleshooting-tips-faq3039...

 

Hope this helps.

 

Kind regards,

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