Why PayPal Compliance Department Is Asking the Recipient For My Child’s Birthday?

[MoneyBeingHeld]

This is so weird. My cancelled payment has been withheld by PayPal for 18 days, and PayPal compliance department is asking the recipient what my child’s birthday is. I won’t even tell that to the recipient, that has nothing to do with the payment. It’s private information, I won’t tell PayPal either. I suspect that the PayPal compliance department is a scam. Anyone knows the legitimate PayPal contact information? Has anyone ever encountered such ridiculous behavior from PayPal?

[eunicefig]

A similar thing happened to me and I believe it's illegal. I'm trying to get in contact. I referenced a name in comments. I sent money to pay for a cleaning for his stay in my apartment. They didn't ask for the bday of the recipient but the person in comments. I can't ask them this info to give to PayPal? What are they doing with this kind of info??? Ready to find the right office in Sacramento to file a complaint. They are holding my money until I provide PII (personally identifiable information) about a third party. They haven't explained how they will use this info.