Where did my money go?
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Trying to send $25.25 to a friend
- Send $25.25(A) to friend using my bank account
- Realize that this is going to take 3-5 business days
- Cancel the transaction (there's a "You can cancel this transaction in under 30 minutes" button, so I click it - twice, to make sure)
- Paypal claims the transaction was canceled
- Send $25.25(B) to friend using my actual paypal card
- They receive the $25.25(B)
- The $25.25(B) is taken from my account, all good
- The $25.25(A) is taken from my bank account, not good
- Tell my bank that I canceled on paypal's end, they claim that all went good on their end
- Tell Paypal that something has gone wrong, paypal claims that all went good on their end
- Ask my friend if he received the second $25.25, he claims he did not
The $25.25 was taken from my bank, bank says to contact the merchant (paypal or friend??). Paypal claims the $25.25 was canceled, claims to contact bank. Friend says they didn't receive the second $25.25 (as paypal says, it's canceled).
I've contacted support for both parties, I've sent emails to both parties, everyone is telling me to just wait until 29th of july but that was 3 days ago and I still don't have a darn clue where the money went.
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When you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.
Advice is voluntary.
Kudos / Solution appreciated.
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