@kernowlasswrote:
@BOOGIEWOO
Not sure what you mean about the emails being different but as we have just had bank holidays then withdrawals can be slowed down a bit.
I normally get it instantly but my last one took a bit longer.
Their withdrawal mechanism utilizes Faster Payments - these are processed on a bank holiday. Even if a withdrawal is held for 72 hours, it releases on a computerized timer and the payment is still immediately issued with the FP service. There is zero human intervention in this process, in 9 / 10 cases.
Most companies like to use the bank holiday to their advantage, despite most of the processes being purely computerized. I would not accept this as a reason for slower withdrawals, I would blame their recent system upgrade which has replaced the old interface - if anyone has noticed this on the site.
I have also noticed that pending withdrawals now show as Completed prematurely, as funds are missing from the bank, over the 2 hour transfer threshold. This new system also fails to inform the user on-screen that their transaction is being security reviewed for 72 hours and the new email alert is now more vague than before. Instead of stating 72 hours in the email like before, the new estimation is 5 days ahead - this is taking the biscuit.
We all know that the User Agreement is on their side, as intended, but it does not make it the right approach. I understand that PayPal must reduce their liability to fraud but there is a line between security and hindering the effectiveness of their own service features.
