Unknown negative balance and hold

[jolana25]

For no reason my balance suddenly showed a negative balance of -$745. There is no explanation and nothing showing in activity. It says there is also a hold but when I try to see why it says there is no information. I called customer service and was told it was a PayPal glitch and would be resolved. After 5 days my account still showed negative balance. I sent message and was told it was resolved but it wasn’t. I called again and was told that it did still show a negative balance. I sent another message to state this and that person then said now yes there was a negative balance. So why is this happening and when is it going to be resolved???

[DandG116]

This morning I logged into my PayPal account to find my balance back at $0.00!! No more negative balance. I hope everyone else will have their issue resolved today also. I must state again, however, how displeased I am that this ordeal occurred at all. It was purely by chance that I discovered the error in my account without any notification from PayPal. I’m curious to see if there will be a formal explanation or apology as the situation was both stressful and time-consuming.

[jolana25]

Well happy to hear!