Unable to withdraw my money

[Akinlaja]

I always got a notification Everytime I want to withdraw my money that "sorry, but we need more information, please contact customer service for assistance" pls. What can I do?

[kernowlass]

@Akinlaja 

Contacting customer services for assistance seems a plan?

[Akinlaja]

But I contact the customer service but they said there's nothing holding my money not to withdraw.

[kernowlass · Accepted solution]

@Akinlaja 

What country are you in?

What funding source are you withdrawing to?

[Akinlaja]

I'm in Nigeria and I'm withdrawing to my prepaid card

[kernowlass]

@Akinlaja 

No option to withdraw funds in your country.