Refund not received

[Brendadefaoite]

Hi ASOS sent me an email saying they received the returned items and that a refund had been process! The refund has not come back into my paypal account and ASOS are not responding to my emails. I tried to open a case on PayPal but they closed the case saying it was not a billing issue! Is it possible to talk to person at PayPal where can I find the number? Thanks

[Brendadefaoite]

The refund was issued back in September and still not getting any help at asos