Refund completed but not on PayPal balance

Yan2406
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Contributor
I made a payment using my paypal balance then I asked for a refund....the refund is shown as completed but it's not on my PayPal balance neither on my bank account...please help me get my money back...
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kernowlass
Esteemed Advisor
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@Yan2406 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212



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Yan2406
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@kernowlass Payment was with my PayPal balance. I did not made the payment with bank account.
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kernowlass
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@Yan2406 

 

What country are you in?

Did you get a refund or did they send a payment?

Was it sent in your currency?


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Yan2406
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The seller told me that he refunded me and PayPal summary also show refunded but my PayPal balance is still nil.
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kernowlass
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@Yan2406 

 

Can you answer the questions i asked if you want more help?


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Yan2406
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I'm from Mauritius. It was a refund in usd currency.
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kernowlass
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@Yan2406 

 

Have you added USD as a receiving currency on your paypal account?


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Yan2406
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I don't know about that. How to check it?
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kernowlass
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@Yan2406 

 

Varies country to country but click on the 3 dots or similar next to your balance > manage currencies.


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