Pending money

[shysuniverse]

I recently sold some items on Depop and I had to send them out before I got my money. The money came through on my PayPal but it said pending and it said that I wouldn’t get it until the customers receive their items and they have so I was just wondering when I would be getting that because it said that I get it after they receive their items that I still haven’t gotten it yet

[sharpiemarker · Accepted solution]

@shysuniverse 

https://www.paypal.com/us/smarthelp/article/how-do-i-get-my-money-sooner-for-a-transaction-on-hold-f...

Sellers/recipients do this to get money sooner (may not be available for some countries):

 1. Click Activity at the top of the page.

 2. Find and click the original payment for the item or service.

 3. Click Add Tracking Info.

 4. Select an Order Status.

Note: Funds are released 24/48 hrs from delivery confirmation with courier by PayPal, if tracking info is provided in the transaction.

Then ask buyers/senders to “confirm receipt” to release funds (may not be available for some countries):

 1. Log on to PayPal account.

 2. Click Activity at the top of the page.

 3. Find and click the payment transaction.

 4. Click Confirm Receipt.

 5. Click Yes to confirm that you received the order.

***Not all transactions require receipt confirmation.

You can also contact customer service and ask them to manually confirm delivery and release funds. Please allow 24/48 hrs for request to process:

1. Log on.
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.
4. Scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal