Pending Hold

Gingras2011
Member
Member

I sold a game account to a friend and its showing a 21 day hold on the transaction. I followed the steps for "get your money"  and chose the intangible item option. I'm now in the section for changing the tracking info and wondering how do I put it as delivered rather than processed or shipped so the hold can go to 1 day rather than 21 days. 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Gingras2011 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always available or guaranteed. 
If not then sadly its 21 days.


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Kudos / Solution appreciated.
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