Paypal fees where no merchandise is involved

Micah20
New Community Member

Paypal is taking fees from payments people are sending to me for reasons other than me providing them with goods or a service. I am a homeroom mom and collected money to buy a teacher appreciate gift and they took fees and gave me an option to print a shipping label. I also received a payment from a VRBO owner (refund for vacation rental canceled) and they tool a fee from that too. I have tried to contact them via customer service messenger and no response. Is there any other way to reach them? Its not a lot of money but it is certainly unfair for me to have to pay for the transfers. 

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