How do I find LiveChat? Is it only for US accounts?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have been trying to link my Canadian bank account for the past week. When I messaged PayPal, they told me to find an agent through LiveChat to help them but my PayPal account doesn't seem to have a LiveChat option. It has been extremely frustrating as every time I message them, someone different replies and always with the same message: Contact us through Live Chat.
The ONLY customer service options I have are the Resolution Centre, Ask the Community, Email Us and Call Us. I have tried "reporting" a problem with a transaction but that didn't work because the transaction had already been completed (and that wasn't my problem anyway). I have tried emailing them, but I received a "Can't confirm it's you" error message. And of course no one is answering the phone. There is absolutely no link to a Live Chat option although 4 different people through the Message Centre have told me there is. And yes, my account has my phone number and I have already asked someone to call me.
Is LiveChat only available to US customers? If so, how in the world do I get in touch with customer service? They themselves insist that only a customer service agent can help me.
- Labels:
-
Bank accounts and credit cards
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Due to protective measures against coronavirus (COVID-19), we currently have limited Customer Service staffing, so waiting times may be longer. You can still find answers to FAQs on this page or send us a message, though responses may take longer than usual. You can also view our coronavirus response and FAQ's here. Thank you for your patience.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- How does someone who don't have or want a PayPal account send money to my PayPal account? in My Money Archives
- it says that I cant transfer the money to my Paymaya account? why is that? can someone help me? in My Money Archives
- PayPal took money from my account because buyers card issuer took it in Payments Archives
- Withdrew money, different amount hit my bank account. in My Money Archives
- My account problem money received and send in My Money Archives