How do I find LiveChat? Is it only for US accounts?

[cecey]

I have been trying to link my Canadian bank account for the past week. When I messaged PayPal, they told me to find an agent through LiveChat to help them but my PayPal account doesn't seem to have a LiveChat option. It has been extremely frustrating as every time I message them, someone different replies and always with the same message: Contact us through Live Chat.

The ONLY customer service options I have are the Resolution Centre, Ask the Community, Email Us and Call Us. I have tried "reporting" a problem with a transaction but that didn't work because the transaction had already been completed (and that wasn't my problem anyway). I have tried emailing them, but I received a "Can't confirm it's you" error message. And of course no one is answering the phone. There is absolutely no link to a Live Chat option although 4 different people through the Message Centre have told me there is. And yes, my account has my phone number and I have already asked someone to call me.

Is LiveChat only available to US customers? If so, how in the world do I get in touch with customer service? They themselves insist that only a customer service agent can help me.

[kernowlass]

@cecey 

Due to protective measures against coronavirus (COVID-19), we currently have limited Customer Service staffing, so waiting times may be longer. You can still find answers to FAQs on this page or send us a message, though responses may take longer than usual. You can also view our coronavirus response and FAQ's here. Thank you for your patience.

[APDperformance]

I need to use Live Chat too because ive been recieveing Generic responses that appests as if Paypal staff is copying and pasting guidelines in their response me. I need an actual person and not Artificial Intelligence responding to me. Paypal if you see this please check my account and see my case issues. Im being jandled unfairly