Hello. Can't transact with my paypal account

[okeldel]

Hello,

I can't seem to transact using my paypal account. It's fully verified. I recently added a new card that is also fully verified but when I try to make a payment, it gives me an error message saying, "my transaction cannot be made at this time." I also tried to link my account to ebay and I got a message saying my account has to be in "good standing." What should I do.

Thank you

[PayPal_Martina]

Hi okeldel,

Thank you for your post and welcome to the Community forum!

In general, to provide one of the safest online payment methods, our security program considers a variety of factors at each transaction to keep you safe and, occasionally, we must prevent a payment from going through as a matter of security. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue! You can also try to use a different browser or device. 

If the issue persists, please reach out to our Customer Service. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).

I hope this helps!

Martina