Didnt Recieve refund

[Madasmg]

I accidentally sent money to the wrong email address. Cancelled the transaction as fast as possible. Paypal says I got the refund but i havent got the money neither on my bank accound or paypal balance

[kernowlass · Accepted solution]

@Madasmg 

When you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.

[Billiepamela771]

Same thing happened to I have been waiting 2 weeks to get it back then I get an email from PayPal saying I got my refund but it isn’t in my account. Now I can’t get a hold of anyone by message or phone