Having similar problem but have sent msg after msg and each one comes back so vague and scripted. And each time I get more confused as they obviously don't read the msg thread only the last msg you send, I have asked and asked for someone to ring me but they say they can't due to covid and safety ECT but I've never once even been able to have a conversation with anyone on msg it always a different person. And has taken up to 12 hours to reply to my msg ,. I think it's discussing to think they are taking in millions of dollars a day and would be DBL now due to the online spending from the virus restrictions. That they can't service the customers and it may be hard in some place but there are many place in the world that don't have restrictions they could set up temp offices to run out of during this time as we could be waiting for 12 months to get problems solved at the current rate ,. I feel your frustrations Jesica I am getting so angry i have got $2500. That I can't access I'm am not happy at all
