Bank account still linked to old account

ay000ub
New Community Member

Hello, I lost the password of my old PayPal account. Not a big deal because i did not use it that often. But not i made a new PayPal account but i can't connect my bank account to it (to transfer money between my bank & PayPal) because its still linked with my old account. I tried every password i know but nothing works. Is there a way that i can disconnect my bank account from my old account and connect it with my new one ?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@ay000ub 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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