Why is It So Painful to Contact PayPal By Phone

[DrBAJohnson]

I need to reach PayPal by phone today.

I clicked on Contact Us. I was given a phone number and a One-time passcode.

I called the number. I was not asked for the One-time passcode.

I was asked for a phone number. The system could not find my business account.

The nightmare began. I was only hold 12 minutes.

I hung up and called again.

I have been on hold 18 minutes.

This should not be this painful to get help!!!

[kernowlass]

@DrBAJohnson

Only 18 minutes?? Thats good.

I tend to put the phone on loudspeaker for a couple of hours and carry on with what i am doing until they answer.