New Experience Paypal Website.

KnirpsLyn
Contributor
Contributor

Awesome...  You know what I love?

 

Waking up in the morning to go check out my Paypal, eBay, and banks on all their various websites, and finding out that one of my professional (presumably) business websites has been taken over by some kids and turned into some Disney-Twitter-wannabe-site.

 

I don't know about anyone else, but when a company makes radical, overnight changes to a site I use every day to deal with my money, I get irritated.  

 

When I first logged in, there was only one option on the bottom for changing back the website to the 'classic' version.  It literally said, 'view classic site'.  However, it was not the classic site.  It was some mock version of the classic site and only showed the summary page.  Changing pages instantly took you back to the kid version.

 

I ended up calling Paypal, and upon their instructions to refresh back to the main page and look for a new option to 'opt out', I found it and was able to opt out of the 'new (kid) experience' and return to the classic, adult site.

 

I don't understand why they did it that way.  You should never be assualted with such changes upon log-in with no announcements or guide as to what the changes are and where everything is.  Maybe I want to take a look at the new experience...maybe I'll like it (well, I'll never like the bubbly, kiddie crap layout, but maybe it was feature-rich), I don't know, and I don't think I'll find out because the opt out seemed pretty final.

 

Considering my tone and explaination to the representitive on the phone, as well as the feedback from the opt out pop-up, and my follow-up feedback submission, I believe Paypal has a pretty good idea where I stand on this issue, but for some reason I wanted to create a message on the community board as well.  Go me.

 

What was your 'new experience' like?

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278 REPLIES 278

gias124c
Contributor
Contributor

I am attempting to make a payment to Bill Me Later but am being put off by this confusing system.

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kaiotes
New Community Member

hate the new layout look

how do i change it back to the class view permanently??

 

thanks

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snowshoe
Frequent Advisor
Frequent Advisor

Don't think you can however, you may want to follow-up with customer support with your concerns.  You can contact them via email, phone or through Twitter @AskPayPal or via Private Message on their Facebook page at https://www.facebook.com/PayPal

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ttone769
Contributor
Contributor

The new layout is TERRIBLE

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tofrke
Member
Member
Nice job taking a page that was easy to read and navigate and turn it into a piece of garbage. I can no longer find links to my prepay card or to request a check. Paypal has been getting less and less friendly and useful over the last few years and this change has pretty much put me off paypal for good.
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nasir6296
Contributor
Contributor

It's horrible. It took me 1 hour to find out how to tranfer money to my bank.

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shortride
Member
Member

Before PayPal changed the account format, everything was working great. I'm by no mean opposed to change but please at lease make the changes easy to figure out. 

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danno0427
Contributor
Contributor

I have tried to search for a transaction on the new Paypal and it does not even give you the option. The only way to do this is by switching back to Classic.  Anyone else have this problem?  

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shortride
Member
Member

You're not alone. I've used PayPal for several years and this change really has me confussed. What was wrong with  the way it was working?

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kattwild
Member
Member

Let me know if anyone tells you how to search or go back to the old format. I too have been blocked from a much used fubnction. Very inconvenient. 

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