Instant Payment Debacle

[jefhasonef]

I entered an email address incorrectly when I made an instant payment on the 25th. I immediately cancelled the transaction. PayPal had debited $276 from my checking account and I expected that these funds would be used when I entered a new instant payment with the correct email address. Instead, a second debit of $276 was made against my checking account. The money from the cancelled transaction is now "on hold" for up to 4 days and "may" be released on the 28th or 29th. When released I will have to request this money be returned to my bank account which will take an additional 2 to 3 business days.

MASSIVE FLAW IN THE SYSTEM, and a lost opportunity for PayPal to provide proper customer service. PayPal representive and supervisor (2 people) confirmed that the original transaction was cancelled and no one received any funds. Since this original transactin cannot be reversed or "un-canceled" my funds should be released to me immediately. 

[jefhasonef]

Kernowlass, I'm both amused and saddened for you as a person at the joy you take in pointing out that I deserved everthing I got because I made a mistake. I acknowledged in my first post that I made a mistake and in the course of our thread I've tried to point out an OPPORTUNITY for PayPal to improve a service. Your replies, however, suggest that you would prefer that people take their lumps. 

And today I learn that the beautiful bird you use as an avatar is a Kingfisher. I saw one for the first time this weekend. It startled the whole group of us. It flew fast and low over us a few times, screeching an amazing and loud attack noise, then sat in a tree and continued it's barrage. It was fascinating that such a small creature could make such a big and useless noise.

[kernowlass]

And i am sorry that i took the time over several posts to try and explain that paypal cannot get your money back UNTIL THEY HAVE IT THEMSELVES.

I don't think expecting them to do so would improve the service at all, it would be much better if we all took care in imputting the correct email addy when we pay.

I equally do not take joy in pointing out it was due to your mistake I had to emphasise it as you did not seem to understand the concept of how paypal worked and expected something you were not entitled to.

You should really have a little bit of patience to wait for the cancelled payment to process through to paypal so they can then credit you especially as it was due to your own mistake.

I have given you the facts as to the way paypal works, if you don't agree with it thats fine, I equally don't agree with you expecting a service that paypal do not and should not have to provide. 

End of ....bye.

[Milliepede]

I apologize unreservedly for my lack of manners - I was angry and got angrier when I saw others posts, and your less than sympathic replies, (which whether you admit or not, you ARE giving the impression that you are CS from PP) set me over the edge. But I recognize you are TRYING to help people. (Although you might want to tone down the "it's your own fault" vernacular, if you're trying to HELP people while reading the posts.) I had a go round with the seller to get a refund and then to have to jump through hoops with PP to get a refund... When the money is right there and I don't want to link my credit card, bank account, or any other financial information with PP as I have no intention of using them. FYI I posted to PP Feedback, which the email told me was where to post your experience with PP. I wasn't expecting advice, because really, what will any volunteer advisor say? (You should contact the seller because they sent it through PP. too late, I already made the acct. with PP.) I didn't expect an answer beyond, "contact customer service." I was venting, in the place I had been told to do so.