How to Deal With Buyer Who Lied

[SerenityBliss]

I sold a brand new Baby Brezza Baby Food Maker on eBay. I took pictures of the exterior of tag box as well as a picture of the open box showing that the appliance was still in the original plastic. The item sold for $65 and I charged )5 for shipping, even though actual shipping wax about $13.50. The buyer contacted me on a Saturday asking where tfe item was. I directed her to look at the tracking in eBay, and said it would be at her house on Monday. The buyer emails me back wanting information on how to return the item as she is butkbg it for a shower gift and needs if on Sunday. I reply saying that there are no returns per the auction description, and she can give it to the person the next day. She says she bought another baby food maker locally, so I tell her to take this one back locally. Time passes and the buyer contacts me via a different user name saying the appliance doesn't work. I reply that I never sold anything to thus eBay id. Meanwhile, I contact eBay because I fear the buyer is trying to scam me. Sure enough, I get notice of a paypal dispute. She says the item was not new and doesn't work. I respond that it was brand new and she is just trying to get a refund on an auction with no returns. I include pictures of the new item as well as all correspondence between myself and the buyer showing how she was demanding a refund before even receiving the maker. PayPal completely ignored thus and sides with the buyer. I received the baby food maker in the mail today. The box is worse for wear, but the appliance is still wrapped up. The manual is wrapped. The plug still has tissue paper and plastic on the prongs. The buyer is a liar who got a full refund including shipping. I am out my eBay fees as well as shipping. Is there any way I can at least get those from the buyer? It's not fair that she gets off free while I'm out money.

[kernowlass]

To be honest most sellers / business allow returns and even if you state you don't on your auction because buyers are more vital to ebay and paypal then disputes for "item received but not as described" claims are normally found in the buyers favour.

I just offer refunds on return of item its easier.

However you have to think that whilst you lost postage and time sending it out the buyer had to send the item back to you at their own expense.

[greg21040]

I sold a Go Pro Hero 3 that I purchased and used 2-3 times for only a few minutes each time.  There was nothing wrong with the camera at all, but I discovered that I neded a camera that had night vision.  I listed it on eBay.  The buyer contacted me before bidding and asked me about the warranty.  The buyer asked me to print the purchase history.  I agreed it he was the high bidder.  The seller had the item for 38 days and then contacted me to tell me that the battery would die overnight.  The camera has a wifi feature that will drain the battery if left on.  I explained it to the buyer and he said that he thinks the wifi is on, but can't figure out the camera (even though it had original box and directions).  The buyer demanded a refund.  Even know we knew nothing was wrong with the camera he told PayPal that it was internally damaged.  I uploaded all of our messages including the one where he said he just couldn’t figure it out.  Not to mention I uploaded my listing that was exactly as I described it.  PayPal completely ignored all of it and granted him a refund.  When I called PayPal and explained it to them, a supervisor ALMOST admitted that they made a mistake.  PayPal said since they already sent the email granting a refund that there was nothing they could do.  Absolutely ridiculous!!!  I truly think it will take a class action lawsuit against PayPal to get this to stop.  The buyer entered into a contract and broke it.  How does PayPal have the right to step in without investigation and break the contract!  That is referred to unilaterally modifying a contract and is NOT valid.

[Minxy74]

I had a customer who bought an item from me I actually use PayPal as my shipping and so I have a confirmation number and her email address and an order form that she had signed for ordering the item and a shipping label from the post office showing that the item was delivered to her home , the date it was delivered showing her name and address and she actually did a PayPal charge- back!! Well I provided all of this information to PayPal and it was denied on my end and then it was sent to her credit card company and they denied it on my end and she got her $50 back plus I was charged a $20 fee!! Aww **bleep** no!! First of all she had purchased the product from me across state lines and signed a contract I had all of her information and I sent her a very threatening email for mail fraud across state lines theft of goods and told her I was going to report her to her local attorney general , take her to court in my state so she had to pay all of my expenses plus her travel expenses her own attorney and time off work . I didn't care if it cost me $5000 to get back my $50 from her plus my $20 fee from PayPal and you know what happened?? They magically found their product at their house and claimed one of their children must've brought it in from the mail and they didn't see it and now I have in writing from their email address an apology and a refund for $70.00. They were thieves they charged back on PayPal they lied and even though they won their case in the end I got my money back don't count on PayPal or the credit card company they're going to side with the buyer every time!!! But hey I'm a Texas girl we handle things a little different down here.....