Dispute condition of sold goods

[LisaMcB]

I sold a brand NEW phone out of the box, still in wrapping and the buyer is stating it has a hairline scratch and wants a refund (I had it listed with no returns). It was well packed and sent overnight via UPS. Now am I stuck with a phone with a scratch? I told him to return it for a refund but I feel like I"m being ripped off. Where is the seller protection?

[minty1]

Hi LisaMcB

I would wait to see if they open a case against you and seek advice from there.

No return no refund

Sellers protection?? dont know how difficult this would be to prove